Gainsight

An Executive Primer to Customer Success Management reveals why you cannot wait to invest in Customer Success and outlines the Forrester Research playbook to getting started:

  • Articulating an engagement strategy
  • Focusing on the right processes
  • Accessing data to drive conversations
  • Organizing the team for success


In the age of the customer, caring about your customers' success is a must. Look for Parts 2 and 3 to start implementing your Customer Success strategy.

Forrester's CSM Executive Primer

Youtube
Instagram
LinkedIn
Twitter
Facebook
Revenue Chart

Revenue

"From our account managers to marketing directors to executives, our team looks to Gainsight for complete visibility into our customer base. Gainsight drives enterprise collaboration for the purpose of not just keeping, but delighting customers."

-Amanda Schmidt, VP of Client Success, Adobe Echosign

Collect

Combine multiple sources of intelligence on your customers into a single 360° view.

 

1

Analyze

Convert data into meaningful insights to uncover true customer health and identify up-sell opportunities.

2

Collaborate

Drive Customer Success across the enterprise using proactive alerts and built-in workflow management.

3

Leading Enterprises Drive Customer Success Using Gainsight


 

© 2014 Gainsight, Inc. All rights reserved.  |  Gainsight, Inc.  191 Castro Street, Second Floor  Mountain View, California  94041  USA

How Gainsight Works

Understand Retention and Maximize Customer Lifetime Value