Mapping the Customer Journey 
with Engagement Models

In this webinar, GM of Gainsight EMEA, Dan Steinman, and Founder of Success Track Enterprise, Sue Nabeth Moore, call upon their expertise as Customer Success thought leaders and dive deep into the strategy behind mapping the customer journey. They share the benefits of engagement models, the impact customer segmentation has on the process, and more.


In this webinar, you’ll discover:

  • How to control and operationalize your customer journey to give your customers the ultimate value
  • Templates to map out your own customer journey lifecycle
  • The value of automation in the customer journey
  • The Equation for Customer Success
  • Benefits of engagement models
  • And much more!

Copyright © 2017 Gainsight UK Ltd. All rights reserved. 
3 Waterhouse Square, 138 Holborn, London EC1N 2SW, UK

Webinar Recorded 25.7.2017

Lead the World in Customer Success

Slides

Recording

Mapping the Customer Journey with Engagement Models


In this webinar, you’ll discover:

  • How to control and operationalize your customer journey to give your customers the ultimate value
  • Templates to map out your own customer journey lifecycle
  • The value of automation in the customer journey
  • The Equation for Customer Success
  • Benefits of engagement models
  • And much more!

Speaker Spotlight

Sue Nabeth Moore, Success Track Enterprise

Sue  is an active member of the Customer Success movement in Europe. After a career of partnering client-focused initiatives, she decided to dedicate her passion and energy to contribute in evangelising customer success in Europe. She founded Success Track Enterprise, a company providing CS consultancy services to European recurring revenue companies. She has co-founded Customer Success Europe which aims to federate CS in Europe via events and community activities. She has also founded the monthly CS meet up in Paris. Success Track Enterprise whose slogan is "Succeed long and prosper..." (inspired by Star Trek) is delighted to help any client-centric company to set up and evolve their CS organisation and processes.