Customer Success Incentives & Compensation

Join Xactly's SVP Customer Success Bernie Kassar and Gainsight's Chief Customer Officer Dan Steinman as they discuss various CSM compensation and incentives.

Why watch?

There are 7 different ways to compensate and incentivize Customer Success Managers. Like all aspects of Customer Success, best practices around CSM compensation and incentives are changing; mirroring the evolving role of front-line CSMs and the strategic alignment of the Customer Success organization. Learn more in this webinar.

Will a variable compensation model work best for CSMs?

Should Customer Success carry a quota?

Should team metrics or individual metrics be considered?

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