Managing Code Red Accounts

Learn how we manage Code Red accounts, hosted by Julia Guyadeen, Director of Product Management for Customer Success at Gainsight.

Why watch?

Most Customer Success teams have some concept of “Code Red” accounts – the at-risk accounts that need focused, concerted attention to get back on track. At Gainsight, we’ve spent the last three months actively refining our Code Red process, and are excited to share how we’ve developed a more consistent, efficient, and effective program. Learn more in this webinar.

How we use Gainsight to manage Code Red work plans

How we run our Code Red Meeting

How we report on Code Red so we can keep improving

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Webinar Recorded 2/20/15

Lead the World in Customer Success

Slides

Recording