The Missing Role in your Customer Success Org Chart

Hear about Customer Success Operations and why it's a critical role from the Gainsight Customer Success Team.

Why watch?

Customer Success executives are realizing a new need for Customer Success Operations as a role in their organizations. As Customer Success becomes more mature, measurable, and process driven, there needs to be someone who is accountable for administering the programs and playbooks. 

 

Why should companies invest in Customer Success Operations?

What to look for in a great CS Operations hire?

 

How to prove the ROI of Customer Success Operations?

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Webinar Recorded 8/06/15

Lead the World in Customer Success

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