Customer Success Showcase: Firmex Unplugged
Learn how this Deloitte Fast 50 company has leveraged Gainsight in it’s tech stack to accomplish their goals on the way to increasing customer retention from 85% to 90% and revenue retention from 98% to 103%.
Why watch?
Firmex wanted to make strategic and operational decisions based on hard data over theory, so they embarked on a journey building business intelligence & analytics solutions with goals including:
Building an accurate cross-functional reporting system
Reliable product usage reports
Source of truth for all departments
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Webinar Recorded at Pulse 2016
Lead the World in Customer Success
Slides