Pulse World Tour: NYC
1:00 PM: Networking
2:00 PM: Why Digital Transformation is Evolving B2B CX into Customer Success
2:45 PM: State of Customer Success in NY Panel
3:15 PM: Break
3:30 PM: How to Map & Operationalize the Customer Journey
4:00 PM: Driving Growth Through Expansion Revenue
4:30 PM: Managing At-Risk Clients at Scale
5:00 PM: Break
5:15 PM: What Your Board Wants You to Know About Customer Success
6:00 PM: Is Customer Success the New Pathway to the CEO Office?
6:30 PM: Networking & Happy Hour

© 2017 Gainsight. All Rights Reserved.

Event Schedule

Nick Mehta
CEO, Gainsight

Register & Save Your Seat
Limited seats are available—grab one while they last!

You won't find deeper or more actionable Customer Success content anywhere in the Five Boroughs or beyond. Gainsight will be sending our CEO, CCO, and CMO to share the stage with Customer Success executives and practitioners from industry-leading companies based right here in NY. Pulse is the home for professional development in the post-sales space. 

Industry Leading Speakers & Best Practices 

Experience Pulse in Silicon Alley

New York City is the heart of the global economy, and locally, Customer Success is heating up. We want to bring the best parts of the biggest Customer Success conference to the Big Apple in one half-day session packed with best practices and networking opportunities.

Networking is often the highest ROI from these kind of events, but it can be hit-or-miss when it comes to meeting the right people to enhance your processes, or even your career. We've done a lot of work behind the scenes to make sure that there's an ideal mix of Customer Success professionals that will make the evening’s happy hour well worth your time.

Network with Local Customer Success Leaders

Allison Pickens
CCO, Gainsight

Jessica Lin
Co-Founder and General Partner, Work-Bench

The biggest event in Customer Success is coming to the Big Apple
August 22, 2017 | 1:30 - 7:30 pm | Work-Bench (110 5th Avenue)


Additional speakers to be announced soon!

Presented By

Anthony Kennada
CMO, Gainsight

Tim Sedwitz
Director, Customer Success Strategy 
& Operations, Yext

Lauren Crocetti
VP Client Services, Yext

Jon Gleeson
VP Customer Success, Affinio

Emily Gates
SVP Global Client Service, Return Path

Allyson White
VP, Insight Venture Partners

Helen Yu
Chief Customer Officer, Sprinklr

Cassie Young
EVP, Customer Success at Sailthru

Will Crocker
Director of Customer Success at Appboy

Meinrad Heuberger
Princpal at The Boston Consulting Group