Relevant, Scalable Customer Communications

Trigger Outreach Directly from Gainsight

Scale customer communications by launching personalized emails from within Gainsight. These can be pre-designed based on health data triggers or sent on an adhoc basis to specific customer segments.

Customer Success teams need to do more with fewer resources. They need to engage with customers often and effectively to drive success. However, to date, there have been limited tools to help Customer Success teams scale their customer touches. With the arrival of Gainsight CoPilot, teams can now touch customers more effectively. With an ever growing list of customers coming on board, a CSM team of five can now feel like a team of one hundred.

Introducing Gainsight™ CoPilot

See CoPilot In Action

Get in Touch

Contact Sales

Scale customer communications by launching personalized emails from within Gainsight. These can be pre-designed based on health data triggers or sent on an adhoc basis to specific customer segments.

The first communications product built exclusively for Customer Success teams in order to scale customer outreach for adoption, renewals and growth. CoPilot brings the power of scaled customer engagement into the hands of those who know the customer best.

Automated Outreach

Email Design & Templates

Outreach Analytics

Improve scale and efficiency in customer communications by auto-triggering one-to-one or one-to-many email campaigns.

Leverage the visual, HTML email template designer within Gainsight to create visually compelling content for your customers.

Understand outreach performance with powerful out-of-the-box reporting to track and measure effectiveness.

Build beautiful, personalized emails without writing a line of HTML. Reuse the most effective templates across customers. Being smart with automation, doesn’t mean sacrificing the personal touch. Integrate key health data points from Gainsight to personalize your messages.

The first communications product built exclusively for Customer Success teams in order to scale customer outreach for adoption, renewals and growth. CoPilot brings the power of scaled customer engagement into the hands of those who know the customer best.

Personalize Communication At Scale

Build beautiful, personalized emails without writing a line of HTML. Reuse the most effective templates across customers. Being smart with automation, doesn’t mean sacrificing the personal touch. Integrate key health data points from Gainsight to personalize your messages.

“Gainsight CoPilot allows us to not only provide personally and contextually relevant communications to accounts, but extend the reach of each Customer Success Manager.”


Jeffrey Coleman
Director of Customer Success, SurveyMonkey

“What I love most about Gainsight CoPilot is that my team will own that ongoing communication channel with the customer with less of a dependency on marketing for execution.”


Mike McCarron
VP Customer Success, MobileIron

Measure Success with Outreach Analytics

Understand outreach performance with powerful out-of-the-box reporting to track and measure the effectiveness of your customer interactions.

Download CoPilot Guide